Job Description
Join our award-winning team at the Grand Louisville Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic professionals to deliver exceptional service in our luxury downtown property. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities in the hospitality industry. If you thrive in fast-paced environments and possess a passion for creating memorable guest interactions, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera/PMS) effectively
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent required