Job Description
Join our award-winning team at Grand Plaza Hotel San Jose as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Silicon Valley. This immediate hire opportunity offers competitive pay, flexible scheduling, and career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain accurate guest records and reservation data
- Resolve guest complaints promptly and diplomatically
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Strong multitasking and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Positive attitude under pressure