Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent where exceptional service meets career growth! We're seeking charismatic professionals to create memorable guest experiences at our flagship downtown Pittsburgh property. Enjoy competitive pay, comprehensive benefits, and advancement opportunities in one of America's most vibrant cities.
As the first point of contact, you'll embody our commitment to luxury hospitality while handling check-ins, managing reservations, and resolving guest inquiries with finesse. Our team-oriented environment fosters professional development through ongoing training programs and cross-functional exposure.
Responsibilities
- Deliver exceptional guest service during check-in/check-out procedures with warm professionalism
- Manage reservation systems, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints and special requests with proactive problem-solving
- Process payments and maintain accurate financial records using Opera/PMS systems
- Execute upselling strategies to maximize room revenue and guest satisfaction
- Maintain security protocols for guest safety and property integrity
Qualifications
- Minimum 1 year hotel front desk or high-level customer service experience
- Proficiency in property management systems (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid Pennsylvania hospitality certification or willingness to obtain
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Pittsburgh attractions and transportation systems