Job Description
Join our award-winning team at Grand Hotel Minneapolis as a Front Desk Agent! We're seeking dynamic individuals to deliver exceptional guest experiences through our 24/7 operations. This immediate hire opportunity offers competitive pay, benefits, and career growth in the heart of downtown Minneapolis. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold safety protocols and emergency procedures
- Train new staff on front desk operations
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency with Opera/Fidelio reservation systems
- Flexible availability for rotating shifts (days/nights/weekends)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Minnesota driver's license (if required for errands)