Job Description
Launch your hospitality career with no experience required! Grand Charlotte Hotels is seeking enthusiastic individuals to join our award-winning team as Front Desk Agents. We provide comprehensive on-the-job training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of Charlotte's thriving tourism district. Perfect for recent graduates or career changers looking to grow in the hospitality industry.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain cleanliness and organization of the front desk area
Qualifications
- No prior experience required - we train all team members
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in tasks