Job Description
Join our award-winning team at Grand Hotel Raleigh as an immediate Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences in the heart of downtown Raleigh. As the first point of contact, you'll create memorable moments while handling check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your career growth is prioritized.
Perfect for energetic individuals with a passion for service and attention to detail. Apply today and start your journey in luxury hospitality!
Responsibilities
- Seamlessly manage guest check-ins/check-outs and room assignments
- Process payments and handle billing inquiries accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) for reservations and operations
- Resolve guest concerns promptly with professionalism and empathy
- Maintain organized front desk documentation and reports
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and multitasking abilities
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong problem-solving and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent; hospitality certification a plus
- Valid North Carolina driver's license if required for errands