Job Description
Join our award-winning hospitality team in the heart of Colorado Springs! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our premier mountain resort. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. If you're passionate about customer service and thrive in fast-paced environments, apply today to start your career in hospitality!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as local tourism ambassador for area attractions
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with reservation software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and strong attention to detail