Job Description
Join our award-winning team at Sunset Plaza Hotel, El Paso's premier hospitality destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in our vibrant desert oasis. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. Immediate openings available for motivated professionals ready to shine in customer service excellence.
Responsibilities
- Manage check-in/check-out procedures with precision and warmth
- Handle guest inquiries, reservations, and payment processing
- Coordinate with housekeeping and maintenance teams
- Resolve guest issues promptly and professionally
- Maintain accurate guest records and billing systems
- Upsell hotel amenities and services
- Execute emergency response protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience
- Proficiency in Opera/PMS systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Bilingual (English/Spanish) preferred
- Valid Texas driver's license
- TABC certification