Job Description
Join our award-winning Boston waterfront hotel as a Front Desk Agent and experience the perfect blend of luxury hospitality and weekly pay! At Grand Harbor Hotel, we value our team members and offer competitive compensation, comprehensive benefits, and a vibrant work environment. As the first point of contact for our international guests, you'll create memorable experiences while enjoying the convenience of weekly paycheck processing. Our commitment to excellence extends to our staff, offering growth opportunities and a supportive management team dedicated to your success.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Manage reservations, room assignments, and guest requests using Opera property management system
- Handle cash transactions, credit card processing, and billing inquiries with 100% accuracy
- Resolve guest concerns promptly, coordinating with housekeeping and maintenance teams
- Process group bookings and corporate accounts with attention to detail
- Maintain accurate guest records and confidentiality of sensitive information
- Assist with valet services and provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year experience in hotel front desk or high-volume customer service role
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills and ability to multitask in fast-paced environment
- Strong problem-solving abilities with guest-focused approach
- Valid driver's license and clean driving record for valet duties
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification preferred