Job Description
Join our dynamic team at the prestigious Harbor View Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of San Diego. This full-time position offers flexible shift work including evenings, weekends, and holidays, perfect for career starters seeking growth in hospitality. Enjoy competitive pay, comprehensive training, and a vibrant downtown location near top attractions.
What We Offer:
- Comprehensive paid training program
- Health benefits and retirement plan
- Employee discounts on hotel services
- Career advancement opportunities
- Positive team culture with regular team events
Responsibilities
- Warmly greet and check in/out guests with efficiency and professionalism
- Manage reservation systems and handle booking modifications
- Answer multi-line phones and route inquiries appropriately
- Process payments and maintain accurate financial records
- Resolve guest complaints with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local area information
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (minimum requirement)
- No prior experience necessary - we train all new hires!
- Exceptional customer service mindset and communication skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems and reservation software
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and willingness to learn new skills
- Must be authorized to work in the United States