Job Description
Join our award-winning team at Oceanview Hotel & Resort, where luxury meets coastal charm! We're seeking a dynamic Front Desk Agent to become the welcoming face of our property. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities within our renowned hospitality group. If you thrive in fast-paced environments and excel at creating memorable guest experiences, we want you on our team!
As a Front Desk Agent, you'll be the first point of contact for our international clientele, handling everything from seamless check-ins to personalized recommendations. Our culture celebrates diversity, innovation, and exceptional service – come grow your career in Long Beach's premier hospitality destination!
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications, cancellations, and room assignments
- Process payments, manage cash handling, and balance daily reports
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments
- Provide local area information and personalized recommendations
- Maintain accurate records of guest preferences and special requests
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of hotel operations and safety protocols
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality certification preferred
- Valid California driver's license (if required for errands)