Job Description
Join our award-winning Seattle hotel team as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in the thriving hospitality industry. If you're passionate about customer service and thrive in fast-paced environments, apply now to become part of our dynamic team!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints and special requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as primary information resource for local attractions and services
- Maintain cleanliness and professional appearance of front desk area
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Cloudbeds, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Washington State alcohol service permit (or willingness to obtain)
- Flexible availability including weekends and holidays
- Basic computer literacy and cash handling experience