Job Description
Join our award-winning Fresno hotel team and elevate your hospitality career! We're seeking a passionate Hospitality Manager to deliver exceptional guest experiences in the heart of California's Central Valley. As a cornerstone of our operations, you'll lead a dynamic team while maintaining the highest service standards that make us a top-rated destination. Enjoy competitive compensation, comprehensive benefits, and immediate start date – your next career move starts here!
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Train and mentor staff to ensure exceptional service delivery
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Manage inventory and budget adherence for departmental resources
- Implement and maintain brand standards across all guest touchpoints
- Collaborate with sales team on group bookings and event coordination
Qualifications
- 3+ years hospitality management experience in hotel environment
- Proven leadership skills with team development expertise
- Strong problem-solving and conflict resolution abilities
- Knowledge of hotel management systems (PMS, Opera, etc.)
- Valid California Food Handler certification preferred
- Ability to work flexible shifts including nights/weekends
- Proficient in Microsoft Office and reservation software
- Exceptional communication and interpersonal skills