Job Description
Join our award-winning luxury hotel in downtown Atlanta as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant urban setting. As the first point of contact, you'll embody our brand's elegance while managing seamless check-ins, handling inquiries, and creating memorable stays for international and domestic travelers. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Atlanta's thriving hospitality scene.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Process reservations and room assignments using Opera PMS
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate billing records
- Upsell hotel amenities and local attractions
- Execute emergency procedures and security protocols
Qualifications
- 1+ years hospitality front desk experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and transportation
- High school diploma or equivalent required
- Professional appearance and customer-first mindset