Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences in the heart of Louisville! We're seeking a dynamic hospitality professional to be the first point of contact for our discerning guests. This immediate hire position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities.
What We Offer:
- Competitive hourly rate + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and hotel discounts
- Free parking and meal benefits
Be part of a culture that values excellence, teamwork, and growth. Apply today and start your hospitality career journey!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle reservation modifications and room assignments efficiently
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- Basic computer literacy and cash handling experience