Job Description
Join our award-winning hospitality team at Sunset Plaza Hotel! We're seeking enthusiastic entry-level Front Desk Agents to deliver exceptional guest experiences in sunny El Paso, TX. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
As a Front Desk Agent, you'll be the first point of contact for our international and local guests, creating memorable stays while developing valuable customer service skills. Our team thrives on positivity and teamwork, making this perfect for career changers or recent graduates ready to grow.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (training provided)
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods
- Flexibility to work weekends and holidays
- Reliable transportation to/from workplace
- No prior experience required - we train!