Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking passionate Front Desk Agents to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate start available for qualified candidates.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservation modifications and cancellations with precision
- Resolve guest inquiries and concerns with exceptional service
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain accurate guest records and security protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license (for occasional errands)
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required