Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Oakland! We offer weekly pay, competitive benefits, and a dynamic work environment where your customer service skills shine. As the first point of contact, you'll create memorable experiences for guests while handling check-ins, reservations, and inquiries with professionalism and efficiency. Perfect for career growth in the hospitality industry!
Responsibilities
- Manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with exceptional problem-solving skills
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- 1+ years of customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic math and cash handling accuracy
- Flexible availability including weekends and holidays
- High school diploma or equivalent
- Valid driver's license (if required for local errands)