Job Description
Join our award-winning team at Pacific Sands Resort in Long Beach, CA! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences immediately. This full-time role offers competitive pay, flexible scheduling, and opportunities for growth in a dynamic hospitality environment. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservations and optimize room assignments
- Resolve guest inquiries with prompt, personalized solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Upsell hotel services and local attractions
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in reservation software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including nights/weekends
- Basic cash handling and POS system knowledge