Job Description
Join our award-winning team at Grand Horizon Hotels in Milwaukee! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our global hospitality network. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Ensure lobby area remains pristine and welcoming
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Milwaukee attractions preferred
- Valid driver's license (for local errands)