Job Description
Join Our Team Immediately! Grand Hotel Minneapolis is seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. If you thrive in fast-paced environments and possess exceptional customer service skills, apply now for immediate shift-based openings.
What We Offer: Competitive pay, comprehensive training, flexible shift schedules (day/night/weekend rotations), and opportunities for career advancement in a premier hospitality destination.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and hotel amenities information
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous hospitality or customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with booking software (e.g., Opera, Amadeus)
- Ability to work flexible shifts including nights/weekends
- Basic mathematical and cash handling skills
- Professional appearance and positive attitude
- Must pass background check and drug screening