Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in our downtown location. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hotel environment. Immediate openings available for motivated individuals ready to shine in customer service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Execute safety and emergency procedures as trained
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Positive attitude with problem-solving mindset