Job Description
Join our award-winning luxury hotel team in Albuquerque! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and immediate start for qualified candidates. Located in the vibrant downtown district, our hotel offers career growth and a supportive work environment.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries and optimize room allocations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera/PMS)
- Uphold brand standards for luxury service
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in PMS software (Opera preferred)
- Ability to work flexible shifts including nights/weekends
- Valid New Mexico driver's license (if required for errands)
- High school diploma or equivalent
- Spanish fluency highly desirable
- Ability to stand for extended periods