Job Description
Join our award-winning team at Grand Bay Hospitality as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant downtown Tampa location. This full-time shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Florida's hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency in reservation software (e.g., Opera)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Tampa attractions and services