Job Description
Join our award-winning team at Grand City Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant Portland location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment. If you thrive in dynamic settings and possess a passion for creating memorable guest moments, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle reservations, billing inquiries, and payment transactions accurately
- Resolve guest complaints and special requests with professionalism and empathy
- Collaborate with housekeeping, maintenance, and F&B departments for seamless operations
- Maintain detailed records of guest preferences and feedback
- Utilize PMS software (Opera/Sabre) for inventory and reporting
- Uphold brand standards through attentive service and property knowledge
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Sabre)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required