Job Description
Join our dynamic hospitality team as a Front Desk Agent and experience the excitement of serving guests in Baltimore's vibrant downtown or our Virginia locations. Enjoy the stability of weekly pay and flexible shift work while delivering exceptional service. We're seeking energetic professionals who thrive in fast-paced environments and are passionate about creating memorable guest experiences. Full training provided – no prior hotel experience required!
Responsibilities
- Guest check-in/out procedures and reservation management
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments, manage cash drawer, and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (PMS) efficiently
- Uphold brand standards and safety protocols
- Multi-task across phone, email, and in-person interactions
Qualifications
- High school diploma or equivalent
- Strong customer service orientation
- Basic computer literacy and tech-savviness
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and organizational abilities
- Positive attitude and team player mentality