Job Description
Join our award-winning team at Grand Hotel New Orleans, where Southern hospitality meets luxury. We're seeking passionate Front Desk Agents to create memorable experiences for guests in the heart of the French Quarter. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and providing local recommendations. This part-time role offers flexible shifts in a vibrant, energetic environment perfect for students or career changers seeking hospitality experience.
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly with professionalism and empathy
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide detailed information about local attractions and events
- Uphold strict confidentiality of guest data and property security protocols
Qualifications
- Previous customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong problem-solving abilities and multitasking aptitude
- Ability to work flexible evenings, weekends, and holidays
- Basic knowledge of New Orleans attractions and geography
- High school diploma or equivalent required
- Valid Louisiana driver's license preferred