Job Description
Join our award-winning team at the Grand Louisville Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of downtown Louisville. This immediate hire position offers competitive pay, comprehensive benefits, and opportunities for career growth in the hospitality industry.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using hotel management systems
- Resolve guest inquiries and concerns promptly and professionally
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits and report generation for management
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service or hospitality experience preferred
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic mathematical and cash handling abilities
- Flexible availability including nights, weekends, and holidays
- Positive attitude with a passion for guest satisfaction