Job Description
Start your hospitality career without prior experience! Grand Hotel Austin is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. We provide comprehensive training and career advancement opportunities for motivated individuals. Join our award-winning team and become the welcoming face of our luxury property.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local tourism resource for guests
- Uphold brand standards through consistent service delivery
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Proficient with basic computer applications
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Positive attitude and commitment to guest satisfaction
- Flexible schedule availability including weekends/holidays