Job Description
Join our award-winning team at Grand City Hotels Fort Worth as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our downtown location. With competitive pay, comprehensive benefits, and rapid advancement opportunities, this is your chance to launch or accelerate your hospitality career. Enjoy a vibrant work culture where every team member is valued and celebrated. Immediate openings available for dynamic individuals ready to make their mark in luxury hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage room assignments using PMS systems with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area at all times
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler certification (or willingness to obtain)