Job Description
Join our dynamic team at Grand Horizon Hotels as a Front Desk Agent and become the first point of contact for our valued guests! We're seeking energetic professionals to deliver exceptional hospitality experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in El Paso's premier hospitality destination. Immediate openings available for flexible shift work including nights, weekends, and holidays.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Process reservations, room assignments, and payment transactions accurately
- Maintain meticulous records of guest preferences and special requests
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Execute upselling strategies for room upgrades and hotel amenities
- Adhere to safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including nights, weekends, and holidays
- Basic math skills for handling cash transactions