Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and be the first point of contact for our guests! We're seeking enthusiastic professionals to deliver exceptional service during flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a luxury hospitality environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold safety standards and emergency protocols
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel software (Opera, Cloudbeds)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive attitude