Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Oakland Grand Hotel! We're seeking energetic professionals to deliver exceptional guest experiences in a dynamic downtown setting. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy complimentary meal benefits, employee discounts, and a supportive work culture that values your contributions.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments, manage cash drawer, and generate daily reports
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Upsell premium rooms, amenities, and local experiences to enhance guest satisfaction
- Maintain accurate guest preference profiles for personalized service
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid California driver's license (for va shuttle duties)
- Basic knowledge of Oakland attractions and transportation options
- High school diploma or equivalent required