Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Austin location. We're seeking energetic professionals to deliver exceptional guest experiences during our vibrant night shift operations. This role is perfect for individuals who thrive in fast-paced environments and want to build a rewarding career in luxury hospitality. Enjoy competitive compensation, comprehensive benefits, and opportunities for advancement within our global hotel group.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries with professionalism and discretion
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns promptly and escalate when necessary
- Ensure security protocols are maintained during overnight hours
- Prepare end-of-night reports for management review
Qualifications
- 1+ years of hotel front desk experience required
- Exceptional communication and interpersonal skills
- Proficiency with PMS systems (Opera, Delphi preferred)
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality degree preferred
- Valid Texas driver's license (if required for airport runs)
- Basic knowledge of Austin attractions and transportation