Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking dynamic hospitality professionals to deliver exceptional guest experiences at our flagship Houston location. This immediate hire opportunity offers competitive compensation, career growth potential, and a vibrant work environment in the heart of Texas. If you're passionate about customer service and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Resolve guest inquiries with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized lobby area
Qualifications
- Previous hotel front desk experience preferred
- Strong customer service orientation
- Proficiency in reservation software (e.g., Opera)
- Excellent communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- High school diploma or equivalent required