Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at the luxurious Grand Harbor Inn. We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and are passionate about creating memorable stays for our international clientele.
Our premium waterfront hotel offers competitive compensation, comprehensive benefits, and career advancement opportunities. Enjoy complimentary accommodations during your training period and ongoing professional development programs.
Responsibilities
- Efficiently manage check-in/check-out procedures for overnight guests
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Monitor security systems and respond to emergency protocols
- Upsell premium amenities and dining experiences
- Maintain immaculate lobby and common area standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution abilities
- Proficiency in hotel management software (Opera/Micros)
- Valid Florida driver's license with clean record
- Ability to work independently during overnight shifts
- Basic knowledge of Jacksonville attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required