Job Description
Join our award-winning team at Seaside Hospitality Group as a Front Desk Agent and deliver exceptional guest experiences in the heart of Long Beach! We're seeking a dynamic hospitality professional to serve as the first point of contact for our valued guests. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a vibrant coastal city.
As a Front Desk Agent, you'll manage check-in/check-out procedures, handle guest inquiries with professionalism, and ensure seamless operations. Our ideal candidate thrives in fast-paced environments and possesses exceptional communication skills. If you're passionate about hospitality and ready to start immediately, apply today!
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and modify bookings in real-time
- Resolve guest inquiries and complaints with empathy and solutions
- Coordinate with housekeeping, maintenance, and valet services
- Upsell hotel amenities and packages to enhance guest satisfaction
- Maintain accurate guest records and financial transactions
- Execute emergency procedures and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license (for valet coordination)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Long Beach attractions and transportation
- High school diploma or equivalent required