Job Description
Join our award-winning downtown Indianapolis hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-in/out processes, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and rapid onboarding for this immediate opening in one of Indy's premier luxury properties.
Responsibilities
- Deliver personalized guest experiences through warm check-in/out procedures and concierge services
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Collaborate with housekeeping and maintenance teams for operational efficiency
- Utilize property management systems (Opera/PMS) for accurate record-keeping
- Execute upselling strategies to enhance revenue and guest satisfaction
- Maintain security protocols for guest safety and property integrity
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in PMS systems (Opera, Fidelio) and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid Indiana hospitality certification or willingness to obtain
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with genuine passion for exceeding guest expectations