Job Description
Join our award-winning team at Grand Harbor Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Baltimore! We're seeking energetic professionals to manage check-ins, reservations, and guest inquiries with a warm, welcoming presence. This immediate hire opportunity offers competitive pay, comprehensive training, and career advancement in the luxury hospitality sector. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now!
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and confirmations via phone/email/online
- Resolve guest concerns promptly with a solution-oriented approach
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and professional appearance
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Baltimore attractions and transportation
- Valid driver's license (for valet support when needed)