Job Description
Join our prestigious downtown Philadelphia hotel as a Full-Time Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during day/night shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment. Apply today to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests 24/7 with exceptional service standards
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and security teams
- Resolve guest concerns promptly and professionally
- Operate hotel management systems (Opera, PMS)
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years front desk or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency in hotel management software
- Strong attention to detail and organizational abilities
- Valid Pennsylvania hospitality license (if applicable)