Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort as a Front Desk Agent and become the face of our hospitality excellence! We're seeking energetic professionals to deliver exceptional guest experiences in the vibrant heart of El Paso. This immediate full-time role offers competitive compensation, growth opportunities, and the chance to work in a dynamic environment where your passion for service shines. Enjoy benefits including health insurance, paid time off, and employee discounts on hotel stays and dining.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and resolve billing inquiries
- Coordinate with housekeeping and maintenance teams
- Act as primary point of contact for guest requests
- Handle emergency situations calmly and professionally
- Upsell hotel services and amenities
- Maintain accurate guest records and confidential data
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, PMS)
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Strong problem-solving abilities
- Spanish fluency preferred