Job Description
Join our award-winning team as a Part-Time Front Desk Agent at Grand Hospitality Group! We're seeking energetic, customer-focused professionals to deliver exceptional guest experiences during flexible shifts. This role is perfect for individuals seeking a dynamic hospitality career with schedule flexibility. Enjoy competitive pay, complimentary meal benefits, and opportunities for career growth in Charlotte's premier hospitality destination.
Responsibilities
- Check guests in/out efficiently using PMS systems while maintaining accuracy
- Manage reservations, billing inquiries, and payment processing
- Address guest concerns with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service and property presentation
- Process mail/packages and maintain organized front desk documentation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling accuracy
- Valid North Carolina driver's license