Job Description
Join our dynamic hospitality team at Grand Mountain Hotel in Denver! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our luxury urban retreat. This immediate hire opportunity offers competitive compensation, comprehensive training, and career growth within our award-winning hotel chain. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to start your rewarding hospitality career!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with meticulous attention to detail
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (preferred)
- Flexible availability including weekends and holidays
- Basic computer literacy and cash handling experience
- Knowledge of Denver attractions and transportation