Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. Enjoy the stability of weekly pay, flexible shift schedules, and opportunities for career growth in Chicago's vibrant hospitality scene. If you thrive on multitasking, building relationships, and ensuring seamless check-in/out processes, apply today!
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (e.g., Opera, Cloudbeds)
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in reservation systems and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and strong organizational abilities
- Basic math skills for cash handling
- Positive attitude and problem-solving mindset