Job Description
Join our award-winning team at Long Beach Luxury Hotels, where coastal elegance meets exceptional hospitality! We're urgently seeking passionate professionals to deliver unforgettable guest experiences in the heart of Southern California. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your moment to shine with competitive benefits and career growth opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local attractions
- Resolve guest complaints with professionalism and empathy
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid California Food Handler's Card preferred
- Flexible availability including weekends and holidays
- Attention to detail and strong organizational abilities
- Positive attitude with team-first mindset