Job Description
Join our award-winning team at Grand Oaks Hotel & Resort, Jacksonville's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant riverfront setting. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to Southern charm and world-class service. Immediate openings available with competitive compensation, comprehensive benefits, and career growth opportunities.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences using Opera PMS
- Handle guest inquiries, requests, and complaints with exceptional problem-solving skills
- Manage room inventory and coordinate with housekeeping for optimal occupancy
- Process payments, maintain accurate financial records, and handle cash/credit transactions
- Collaborate with concierge, valet, and F&B teams for seamless guest service
- Upsell hotel amenities, dining options, and local attractions to enhance guest stays
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Florida driver's license and reliable transportation
- Basic knowledge of Jacksonville tourism landscape
- High school diploma or equivalent; hospitality certification preferred