Job Description
Join Austin's premier luxury hospitality destination as a Front Desk Agent! The Grand River Oaks Hotel is seeking charismatic professionals to create unforgettable guest experiences in the heart of Texas' vibrant capital. As a key ambassador of our brand, you'll deliver exceptional service while enjoying competitive pay, comprehensive benefits, and career growth opportunities in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest check-in/out experiences with personalized service
- Manage reservations and optimize room inventory for maximum occupancy
- Handle guest inquiries with professionalism and problem-solving expertise
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, concierge, and maintenance teams
- Uphold brand standards for cleanliness and operational excellence
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license with clean record
- Availability to work evenings, weekends, and holidays
- Basic knowledge of Austin attractions and transportation