Job Description
Join our dynamic team at Grand Chicago Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our downtown location. This immediate hire position offers competitive pay, flexible shift schedules, and opportunities for career growth. If you're passionate about hospitality and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Check-in/check-out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Operate hotel management software (e.g., Opera, Fidelio) and communication systems
- Uphold brand standards through professional appearance and service excellence
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel/hospitality
- Proficiency in reservation systems and basic office software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling and billing
- Valid Illinois driver's license (if va duties required)