Job Description
Join our award-winning team at Oceanview Hospitality Group as a Front Desk Agent! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our premium property in Long Beach, CA. This immediate hire opportunity offers competitive compensation, career growth, and a vibrant work environment. If you're passionate about creating memorable moments for guests and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Manage room reservations, availability, and rate adjustments
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest services
- Perform daily audits and reporting duties
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and transportation