Job Description
Join our award-winning team at Mountain Ridge Hotel & Resort as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Colorado Springs. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the hospitality industry. If you're passionate about service and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of hospitality industry standards
- Flexible availability including nights/weekends
- Valid driver's license and reliable transportation